FAQs

PLEASE NOTE - Due to COVID-19 and the ongoing pandemic, we have measures in place for the safety of our staff and customers. This may delay delivery times slightly. Please call 0345 362 7272 or email us on enquiries@rmplantservices.co.uk if you're unsure.

When will my equipment be delivered?

At RM Plant Services, wherever possible, we aim to secure you a next day delivery on all orders received before 3 pm the day prior.

However, we recommend, where possible, all of our customers place orders as far in advance as they possibly can to ensure we can meet your delivery requirements.  
You can place an order with our team by:

Phone – 0345 362 7272

Email – enquiries@rmplantservices.co.uk

How do I off-hire my equipment?

As simple as placing an order - when you have finished with a piece of equipment simply give us a call to confirm the off-hire and we will arrange a collection with you.

We aim to collect as soon as possible but when we are busy this can take up to 48 hours so please bear with us. However, please be assured you are not being charged during this time.

What can I do if my equipment breaks down on-site?

At RM Plant Services we like to ‘Do It Right’ and have invested heavily to ensure our fleet is up-to-date so that we can reduce the likelihood of breakdowns happening wherever possible.

However, certain things are still out of our control but we aim to act swiftly and respond to breakdowns within 3 hours, whether that is organising a replacement piece of equipment or sending out one of our experienced engineers.

What can you do if my equipment is lost or stolen on-site?

Annoyingly, the equipment can on occasion get lost or stolen from site, but we are happy to work with our customers to resolve these situations.

We do not aim to profit from what can be an already frustrating situation and we simply operate a replacement cost recovery policy.

What do I do if my equipment has been damaged on-site?

Visible damages to equipment should be identified on the point of collection. However, when damage is not obvious, or there was nobody on site when the equipment was collected we will aim to notify you within 48 hours and send images of any damages incurred.

You are invited to inspect any damaged equipment at any point.

As with losses we do not look to profit from damage and aim simply to get the equipment back up and running as swiftly as possible.

How can we resolve an invoice query?

Occasionally invoice queries do happen and can become a sore point if not dealt with quickly and efficiently.

Once raised with our accounts team we aim to resolve all issues within 3 days by speaking to the original person you dealt with and, if necessary, the Senior Management Team - quickly and efficiently so we can focus on supporting you.

If your question is not answered here, please contact us on:

Phone – 0345 362 7272

Email – enquiries@rmplantservices.co.uk